FAQs

🧠 Frequently Asked Questions — Drocart.shop

1. How can I track my order?

Once your order is shipped, you’ll receive a confirmation via email, WhatsApp, or SMS with a tracking number and courier link. You can check your delivery status anytime.

 

2. What is your return policy?

We offer easy returns within 7 days of delivery for eligible products. Items must be unused, in original packaging, and include proof of purchase. Visit our Returns & Refunds page for full details.

 

3. How long does delivery take?

Delivery usually takes 3–7 business days, depending on your location and product type. You’ll receive real-time updates once your order is dispatched.

 

4. Can I cancel or modify my order after placing it?

Yes — you can cancel or modify your order within 2 hours of placing it. After that, it may already be processed for shipping. Reach out to our support team for quick help.

 

5. Is customer support available 24/7?

Our support team is available Monday to Saturday, 10 AM to 7 PM IST via chat, email, and WhatsApp. We aim to respond within a few hours during working hours.

 

6. Do you offer Cash on Delivery (COD)?

No, we currently do not offer Cash on Delivery. All orders must be prepaid using secure online payment options at checkout.

 

7. Are all products on Drocart.shop branded and authentic?

Absolutely. We curate genuine, high-quality products across fashion, electronics, accessories, and home essentials — each vetted for durability, style, and performance.

 

8. Do you ship across India?

Yes, we deliver to most pin codes across India. If your area isn’t serviceable, you’ll be notified at checkout.

 

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